1. Personal data we collect about you

(Privacy policy) Your name, billing address, delivery address, telephone numbers and items you purchase. E-mails, letters you send us, and details you provide to us on the telephone. Payment: World Pay is our payment provider and therefore has sole access to your card details. Internet related information: – Your computer IP address.Your geographical location. Your internet browser details. The site which referred you to us. How long you stay on our site. Which pages you view.

 Use of your personal information

To send you goods you have purchased. To allow us to deal with any enquiries and complaints you make. The financial transactions on our website are handled through our payment provider, World Pay. AM Beds Ltd does not store your payment card details. We do not disclose information about you to our employees, our delivery contractors, or our web developers. Only World Pay has access to your card payment details.

 Third-party

Your data is not passed to third parties (eg direct mail companies) This website includes links to third-party websites (eg Facebook, Twitter) We do not control these third-party websites and are therefore not responsible for their privacy policy.

 Use of Cookies

Cookies are parcels of text sent by our server to your computer and then updated each time you access our website. The cookies are used to identify you and track your movements within our website. Some cookies may reside permanently on your computer until you delete them. We use cookies to operate Google Analytics, this is a service offered by Google, that generates detailed statistics about the visitors to our website and allows us to monitor the effectiveness of our web marketing and our product propositions. Google’s privacy policy is available at http://www.google.com/privacypolicy.html

 Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed

 Your legal rights

The right to request a copy of the personal data which we hold about you; Your right to request that we correct any personal data if it is found to be inaccurate or out of date; The right to request your personal data is erased where it is no longer necessary to retain such data; Your right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data; The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, Your right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests

 Exercise your rights

If you wish to exercise any of the rights set out above, please contact Email: [email protected] or Tel: 01224 694444 You will not have to pay a fee to access your personal data. However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 What we may need from you

As part of our privacy policy we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data, This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Our Company

AM BEDS Ltd
604A

Clifton Road

Aberdeen

AB24 4ED

Tel: 01224 694444

Opening times

Mon– Thurs: 10.00am – 4.00pm

Fri: Closed

Sat: 10.00am – 4.00pm

Sun: 10.00am – 3.00pm

 2. RETURNS AND CANCELLATION POLICY

For goods purchased online we offer a seven day cancellation guarantee. If you wish to cancel your order you must inform us within seven days from the date of purchase, whereupon you can return the goods to the shop provided they are undamaged and in the same packaging in which they were originally delivered to you. Alternatively we can have the goods collected at a cost of £30. Our cancellation policy does not apply to any ‘special size’ orders. What is deemed ‘special size’ is anything other than the standard 3′, 4′, 4’6, 5′ and 6′ UK standard sizes. 

Terms and Conditions

For purchases made in store, if the items are cancelled within 24 hours of purchase the full value of the order will be credited back to you.

If an order is cancelled after the initial 24 hour period there will be a charge of 20% of the value of the order.

Once goods have been delivered or collected we do not offer a refund or replacement if you have changed your mind.

For all returns, the goods must be in perfect condition (i.e. same as they were delivered to you).

Also, all items must be unopened in their original packaging and sealed by the manufacturer.

If you require collection of the goods you are returning there will be a charge of £30.

Please notify us in writing within 7 days if you require an uplift of goods.

It is the customer’s responsibility to make sure there is sufficient access for goods to be delivered into their home

We offer no compensation for wrong parts or missing parts from the manufacturer, but we will endeavour to solve the problem as quick as possible.

If you order the wrong size item and need to change it, there will be a delivery charge of £30 minimum depending on location.

It is the responsibility of the customer to check that goods have been delivered in good condition. Please contact our shop within 24 hours of delivery to notify us of any fault/damages via email [email protected]

Or by telephone : 01224 694444

GUARANTEES

Keep the receipt when item was bought as proof of purchase

If the goods are found to be faulty we will exchange with like for like

DIMENSIONS

Where any dimensions are given, they are estimated and within the tolerance of manufacturing. If the size of a product is crucial, in terms of it fitting into a bedroom or for access at point of delivery, you should call or email the shop for clarification.